The ultimate 100% pass strategy-featuring actual Certified Implementation Specialist – Human Resources Service Delivery is finally here. No matter how strong your knowledge is, even basic or fundamental-level understanding of ServiceNow HRSD is enough to crack the HRSD certification. Most service-based companies-especially global IT and consulting firms like Accenture, Deloitte, IBM, TCS, Infosys, and Capgemini-prefer their ServiceNow associates to be certified in HRSD. In fact, before assigning someone to a client project, many organizations (including PwC, EY, KPMG, Cognizant, and Wipro) often require proof of CIS-HRSD certification to ensure expertise in HR service delivery automation and compliance with industry best practices.
Note: Most of the time, the certification cost is fully covered by the respective organization, including retest and renewal.
Table of Contents
Key Topics Covered In ServiceNow CIS-HRSD Exam Practice Questions
Here is the breakdown of the topics covered throughout the ServiceNow HRSD implementation dumps.
| Exam Domain | Key Topics | Weightage | Key Tables/Concepts |
|---|---|---|---|
| 1. HR Service Delivery Fundamentals | • HRSD overview (concepts, benefits, use cases) • Differences from traditional HR workflows • HRSD data model (tables, relationships) | 15-20% | hr_case, hr_task, hr_service, employee/contingent worker data |
| 2. Case & Knowledge Management | • HR case lifecycle (creation, assignment, resolution) • Priority/urgency settings • Knowledge articles & self-service portals | 20-25% | hr_case, kb_knowledge, hr_task |
| 3. Employee Service Center & Portal | • ESC configuration (widgets, layouts, branding) • Service catalog items & workflows • Guided forms/variables | 15-20% | sp_widget, sc_cat_item, hr_portal |
| 4. Integrations & Automation | • Integration Hub (payroll/benefits systems) • Flow Designer for HR processes (onboarding/offboarding) | 15-20% | sys_flow, spoke, hr_integration |
| 5. Reporting & Analytics | • HR dashboards & Performance Analytics • Case volume/resolution time reports | 10-15% | pa_dashboard, sys_report, hr_metrics |
| 6. Security & Compliance | • Roles/ACLs (hr_case_manager, hr_admin) • GDPR/CCPA compliance in HRSD | 10-15% | sys_user_role, hr_compliance, sys_security |
Certified Implementation Specialist – Human Resources Service Delivery Certification Dumps
Keeping the HRSD module in ServiceNow in mind, we’ve designed 100+ actual ServiceNow HRSD certification dumps that can genuinely help you in the real exam. No matter how different the questions appear, you’ll find similarities—because we’ve covered all the topics included in the ServiceNow HRSD module.
1. Which application delivers employees an omni-channel learning experience to enable timely access to the correct learning?
2. Which security control option uses the context of the data within the record to grant and/or restrict access?
3. When configuring a record on the COE ACL configuration module, how can you apply the conditions to all HR services for the COE?
4. HR profiles may be created for multiple employees using conditions and criteria in which module?
5. When employee contacts HR, they speak in terms of lifecycle events. From an HR perspective that event gets translated into several HR services that need to be performed. Of the following items, which would be considered a lifecycle event?
6. Which base instance application delivers the results of current state metrics with leading indicators?
7. What is purpose of journey designer?
8. Which ServiceNow feature is used to create pulse surveys?
9. An employee in Chicago submits a request using the employee center. The HR case template associated with the HR service defines the skills needed, but not an assignment group. Using base platform functionality. Which of the following is the first step the system takes to assign the case?
10. User authentication and instance restriction are examples of what type of security?
11. When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?
12. Which plugin, when paired with HRSD, delivers storage space, filing system, and functionality to purge and retrieve documents?
13. What is the minimum role required to view confidential data associated with the HR Profile?
14. After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the System Administrator [admin] role add members to HR groups?
15. Which feature prevents editing or purging of employee documents based on an HR Profile?
16. If the Applies to all services box is not checked on the COE ACL Configuration record, what additional configurations must be made to the record?
17. With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?
18. What role is required, at a minimum, to view confidential HR Profile data?
19. Which HRSD application automates and streamlines employee onboarding and other activities across departments?
20. If an HR service will be used internally by HR professionals, what is the maximum configuration needed?
21. Which field on the HR service record defines which HR Catalog item is associated with the service?
22. Which content delivery feature will allow a user to deliver messages to employees and invite them to a meeting where survey results will be shared?
23. What provides a graphical interface to create survey categories, questions, configure the details and publish the survey?
24. What happens when a cross-scope attempt is executed?
25. In terms of bulk cases, what status label is given to a user that no longer matches the criteria defined in the user segments?
26. Which HRSD application synchronizes ServiceNow with the external HR system?
27. What type of HR document templates may be created in ServiceNow? (Choose two answers)
28. Scenario: Alex is a member of the HR Tier One group, which grants him the HR Basic [sn_hr_core_basic] Role. He’s going to be out of the office for a few days and wants to use granular delegation to allow his friend Amy to complete his tasks. Amy is not yet a member of any HR group, but hopes to transfer into HR one day. Will granular delegation work for this purpose?
29. When configuring the onboarding lifecycle event, the HR admin did not select an audience for the ‘select a desk’ task. If a remote employee is being onboarded, how does the system handle this task?
30. When gathering requirements for HR services, begin by defining the service then working upwards categorizing in progressively more details.
31. If the workflow editor is not utilized for lifecycle events, how does the system know when a task or approval should be triggered?
32. If the audience has been configured on a lifecycle event activity, what will the system do if the subject person does not meet the criteria?
33. When creating a new Lifecycle event activity set, what happens when the audience field is set as empty?
34. Which scoped table is an extension of the task table and allows only users with approved roles to access it?
35. Scenario: You have an existing ISM customer who is now implementing Chart Enterprise. In UAT, they discovered that they get an error message about a read operation from the HR scope to the global scope being denied. You have verified that each script include was written correctly. What else must be done to allow this script include to work in the HR application?
36. Using the Lifecycle Event Enterprise application, tasks may only be assigned to… (select the most appropriate answer)
37. What is used to create a link on an HR case from that access information outside the application?
38. In the HR guided setup module, why are some tasks locked in the task view?
39. Which Lifecycle event activity type enables you to manage the dependencies or order of activities within an activity set?
40. If the HRSD application is scoped, why can the System Administrator access all HR applications immediately after the plugin has been installed?
41. After configuration on a Lifecycle Event is complete, what additional configuration is needed to initiate the LE process for an employee?
42. Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?
43. What are the advantages of removing the HR Admin role from the System Admin role after the HR Implementation tasks have been completed? (Choose 2 answers)
44. After an HRSD Implementation, what capabilities exist for a System Administrator attempting to impersonate an HR member once the HR Admin role has been removed? (Choose 2 answers)
45. How does ServiceNow know which HR Template to use on an HR Case?
46. What is configured first if an admin has both the admin and HR admin roles and wants to configure an access control rule for the HR payroll table?
47. Which of the following are examples of HR application scopes? (Choose four answers)
48. The knowledge bases searched for the knowledge result action on HR cases are determined by what?
49. When creating a PDF document template, where does the list of document revisions come from?
50. Which learning task template field allows creation of the short description and description in one or more languages?
51. When using the Generate HR Profile module to create job profiles, what fields must be completed to ensure the employees are granted the appropriate client role?
52. What is the role of trigger conditions in activity sets?
53. When a guided setup task is marked as complete, how can it be reopened?
54. What are the functions of a journey template owner? (Choose three answers)
55. What information does the HR profile contain?
56. If an HR service needs to be accessible to employees on the employee center, which field must be completed on the HR Service Record?
57. Which field on the knowledge form categorizes the knowledge record within the knowledge base?
58. The HR profile table is used to track information for what employment types? (Choose three answers)
59. If an HR document must be manually generated for an HR case, who is able to generate the document from the case record?
60. Which Plugin is recommended when upgrading from the global version of HR to the scoped version?
61. An HR Admin without the System Admin role can do what? (Choose three.)
62. After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
63. In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)
64. If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?
65. What type of information does the HR Profile contain?
66. How many User Criteria Records may be applied to a single KB or KB Article?
67. In the base ServiceNow instance, how are User Criteria used?
68. Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?
69. In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
70. What role is required, at a minimum, to view confidential HR Profile data?
71. What types of HR Document templates may be created in ServiceNow? (Choose two.)
72. What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)
73. What does ServiceNow call the HR application?
74. What defines an employee’s access to the HR Service Portal / Employee Service Center?
75. What kind of records do HR Requests create?
76. In the HR Guided Setup Module, why are some tasks locked in the Task view?
77. Which of the following are examples of HR application scopes? (Choose four.)
78. How can an HR Administrator or Content Writer limit which employees will see content on the Employee Service Center?
79. If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?
80. The ServiceNow SIM methodology is based around what generic methodologies?
81. If an HR Service needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?
82. HR Profiles may be created for multiple employees using conditions and criteria in which module?
83. User authentication and Instance restriction are examples of what type of security?
84. If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?
85. When does the HR Template populate information on the HR Case form?
86. The HR Profile table is used to track information for what Employment types? (Choose three.)
87. If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?
88. Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly. What else must be done to allow the Script Includes to work in the HR application?
89. In the HR Guided Setup Module, the Configuration View displays which of the following for a Category? (Choose three.)
90. What method needs to be invoked from MatchingRuleProcessor class?
91. If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?
92. The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?
93. When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?
94. If a knowledge base and its articles have no user criteria selected, a user without a role can do what?
95. How does ServiceNow know which HR Template to use on an HR Case?
96. What are the key differentiators between an HR Profile record and a User record? (Choose three.)
97. If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?
98. When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?
99. With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?
100. When creating a PDF Document Template, where does the list of Document Revisions come from?
Thank you for taking the time to go through the ServiceNow CIS-HRSD Exam Practice Questions. Wishing you all the best for your exam!
Note: If you find any questions to be incorrect, feel free to comment below or email us at certseasy9@gmail.com. We’ll get back to you as soon as possible.
Also Read: Top 10 IT Certifications to Boost Your Career in 2025 – Globally Recognized
FAQs Related To ServiceNow CIS-HRSD Exam Practice Questions
What does HRSD stand for in ServiceNow?
HRSD stands for Human Resources Service Delivery. It’s a ServiceNow product that streamlines HR services, automates workflows (like onboarding/case management), and provides a unified employee portal.
How is HRSD different from traditional HR tools?
Unlike legacy systems, ServiceNow HRSD:
1. Centralizes HR services (cases, knowledge, requests) on a single platform.
2. Uses ITSM principles (like ITIL) for HR processes.
3. Offers self-service via the Employee Service Center.
How much does the ServiceNow CIS-HRSD exam cost in the USA?
The standard price is $450 USD per attempt. Discounts may be available for ServiceNow partners and enterprise customers.
Does the exam voucher include a free retake if I fail?
No. Each attempt requires a separate voucher purchase.
How long is the ServiceNow CIS-HRSD certification valid?
3 years before requiring renewal through recertification.
